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Matthew King
Matthew King

Integrating SAP Hybris Cloud For Customer With ...

As the C4C edge edition doesn't offer a backend integration, we need the enterprise edition. But customers can start their C4C journey with the edge edition and later simply request an upgrade from edge to enterprise (just 1 click in the config). Then they can integrate their system with B1. Hope this helps. Regards, Sven

Integrating SAP Hybris Cloud for Customer with ...

Hi Dario,Thanks for your question. In general this integration scenario is available if you connect C4C with SAP ERP. In the B1 case you can implement such integration in a project by defining your custom B1i scenario and map it against the inbound Sales Quote Web service of C4C. Please find all details about C4C integration here: -about-integration-with-sap-hybris-cloud-for-customer/.All the best,Sven

The template or the object defines the data that is imported into SAP Hybris Cloud for Customer. For example, if you want to import customer data, then you either choose the Customer object or the Customer template. The system pre-validates the files with a metadata check. For example, if you choose a Customer template and then choose an Order CSV file, you will receive an error, and will not be able to proceed with the import.

SAP Cloud for customer (C4C) is a cloud solution to manage Customer Sales, Customer Service and Marketing Activities efficiently and is one of the key SAP Solution to Manage Customer Relationship.

SAP Hybris Cloud for Customer (C4C) is a cloud-based solution for effectivelymanaging customer sales, customer service, marketing activities, and customerrelationships. SAP C4C is a Software as a Service (SaaS) platform for sales andservices.

The C4C Outlook integration provides a quick view of sales information likeopportunities and associated activities. It enables customers to link e-mailconversations, contacts, appointments, tasks, and visits in Outlook and tosynchronize data with C4C.

The cloud-based collaboration platform SAP Jam provides a great solution to support internal corporate communications. Today, we would like to talk about and illustrate the benefits that arise from integrating SAP Hybris* Cloud for Customer (C4C) and SAP Jam.

"We chose CData Data Sync for NetSuite to replicate our NetSuite cloud data to a local database instance for reporting. Despite our initial inexperience with NetSuite, the CData support people were ext [...]" - Bill Border Compassion International

"Integrating with the providers turned out to be a breeze. Thanks to the clean class model and the deep integration into .NET it was like a plug and play experience. Our customers will love this!" - Jochen Bartlau combit Software

Modern contact centers need to adapt quickly and implement new channels to meet customer needs. With SAP Hybris Cloud for Service, you receive a real, multi-channel contact center, which secures the holistic interactions with customers through various communication channels (e-mail, web forms, chat-applications, SMS, telephone or even social media).

With a subscription-based CRM solution from the cloud, you can scale your tasks due to your business demands with type-of-use related license models. You receive customized tools for customer-oriented work, and more efficient processes through the possibility of a complete integration with your ERP system, as well as Microsoft Outlook.

The integration in an existing SAP ERP takes place with the known SAP component process infrastructure. A different possibility to integrate is the tool HCI (Hana Cloud Integration), which is available in the SAP cloud. SAP C4C also run without SAP ERP. With every release, the range of functions of the CRM solution grows.

Because businesses need to deliver a seamless customer experience across all communication channels - in-person, on the phone, online, on social media, and via mobile devices. With our cloud-based CRM software, you can:

However, these C4C customers may see great benefits from implementing and using C4C for their sales team, they might as well face some challenges. Notably on the marketing side where features are limited, just like in any other cloud based CRM.

Off course you should stay in contact with your existing customer base. And yes, you should send them a newsletter and inform them about new products and/or promotions. But a marketing tool should do much more than sending emails to existing contacts.

By integrating HubSpot with SAP C4C, you turn your sales and marketing departments into a lead- and business generating machine. Doing so, you can follow your business contacts through the entire customer journey, from unqualified lead in HubSpot to delighted customer in SAP C4C.

Most notably, it delivered one of the best commerce software solutions in the industry because it provided enterprises with a single view of their customers. The solution supported them with the execution of all of their selling processes, drove customer engagement and provided their customers with a seamless and highly personalized Omnichannel experience.

In addition, the detailed customer data helped marketeers to decide where, when, and on who to focus their marketing efforts. Effective segmentation, marketing campaigns, and content helped connect to the customers on a more personal level. It enabled users to build relationships with their customers and develop more loyal customers.

SAP Customer Data Cloud focuses on ethically collecting, keeping, and protecting customer information. It helps provide businesses with ways to securely gather information filled in via form, and allows customers to control their data in a way that is compliant with GDPR requirements.

SAP has published a set of best practices for cloud deployments that help customers deploying the solution make the most of their implementation. Options include best practices for SAP Cloud for Customer integration, SAP S/4HANA integration with SAP Commerce Cloud, and SAP Marketing Cloud implementation.

As Emarsys Certified Partner, Publicare Marketing Communications has been offering premium global services for Emarsys marketing cloud since 2001 and developing add-ons for integrating customer systems on the Emarsys marketing platform.

The challenge is after the systems are copied, how to ensure the integration still works, for example if we edit an account/customer in the copied cloud for customer tenant, the change is updated in the corresponding copied SAP Business suite system.

When integrating SAP Cloud for Customer (C4C) with the customer's on-premise landscape, the direction from the cloud to on-premise is the most critical in regards to security. It is best-practice to not directly expose the business systems (ERP, CRM) via the internet as they contain mission-critical business data. To secure the customer landscape and setup, SAP has proposed a reference architecture described in the Technical Connectivity Guide. Its major component is the so-called "Reverse Proxy" (RP) which acts as a gateway and single point of entry into the customer landscape. The RP terminates the HTTPs connection originating from the cloud and sets up another HTTPs or HTTP connection to the internal business systems (ERP, CRM) or the middleware (SAP PI). The setup of the SAP Web Dispatcher, SAP's own RP product, is described in detail in this blog.

For integration scenarios which are mediated via SAP HANA Cloud Integration (HCI), connection to the customer's on-premise landscape can also be setup via the SAP HANA Cloud Connector (SCC), an on-premise agent running within the secured network of the customer, as an alternative to the RP. The SCC sets up a permanent SSL tunnel between the HANA Cloud Platform (HCP) and the demilitarized zone (DMZ) of the customer, routing requests to the attached business systems such as ERP. Major advantages compared to the traditional RP setup are:

When integrating SAP Jam and SAP Cloud for Customer, it was previously required to use SuccessFactors Foundation for user storage and provisioning. Now SAP Cloud Identity can be used. Here is a webinar on using SAP Jam with SAP Cloud Identity led by the SAP Jam product owner for platform topics I hope you can join us!

As of now we have looked at the steps to be performed on a cloud for customer system, now in this post, let us look at what needs to be done on SAP Business Suite system and middleware system, to support integration post tenant refresh and system copy have been performed on SAP Hybris Cloud for Customer (C4C) and SAP Business suite system respectively.

When integrating SAP Cloud for Customer with SAP Jam there are standard filters used when viewing objects such as Opportunities and Service Tickets. For Opportunities, standard examples include: Latest Opportunities, High Value Opportunities, Closing within 30 Days, and High Chance of Success.

While SAP is looking to win net new names for SAP C4C the most obvious and easiest customers to convert are those that already run SAP software. The problem is that existing SAP customers have expectations about what they can or cannot do with SAP software and quite naturally automatically apply these expectations to SAP C4C.

We had the distinct pleasure of talking to our customers and partners informing them about the planned functionality that is planned to be made available with the May 2016 release of the SAP Hybris Cloud for Customer, public cloud software as a service offering.

Industries like manufacturing, precision engineering and high-tech often sell within tight margins, hence calculating costs accurately is one of the key business impacting factors. The accurate costing of products, components and services and the compliant optimization of margins towards profitability are mission critical tasks for sales people when creating a quote for a customer.

Our vision of making the sales process of our customers reasonable is incomplete without the product capability to increase their efficiency whilst guaranteeing accuracy, especially for tasks like pricing or respectively discounting. To facilitate this and also to support SAP Pricing, we have made available Document and Item Pricing (both coming from SAP ERP External Pricing and SAP SSC) in Cloud CPQ Express. 041b061a72


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